Live chat software is not just used as online customer support tool, now it is also useful to create more sales opportunities. Yes by the help of live chat software you can increase conversion rate of your website.
Be there for 24*7 to provide instant support
Use Proactive chat invitation
Accept chat requests automatically as your customer do not need to wait for someone to answer the chat request
Place live chat buttons Strategically
Listen carefully your customer need and ask probing questions
Use canned messages
Know the product and be ready to offer key insight to the problem
Use Post chat survey to get customer review in real time
Use proper grammar in communication
Use small sentences in chat
Provide basic sales training for your chat agents
To know more about how it will help you to increase conversion rate visit eassistancepro.com
Tue Jul 22, 2014 1:47 am